Technical support

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Technical support - is one of the main priorities of our company. We understand that a happy client -  is a common basis for a successful business. Technical support through online chat (link "Ask a question" in the upper corner of the website), can provide our clients with professional technical support, fast and qualified 5 days a week, Monday till Friday, 09-00 till 21-00 GMT+2 (Helsinki, Riga, Tallinn, Vilnius).
Also "ServiceDesk" module is available. This is an automated service for technical support for our clients by off-line messages. You can send your question or activation request through "ServiceDesk" by choosing the category of question and related product for which you have a question. You can aslo attach a file with size up to 128mb. This feature can help you to avoid using e-mail messages, and communicate with our administrators directly on the website.
"ServiceDesk" is easy to work with: You create activation request, it will be recorded by the system and sent to our employee, who will execute your request. If necessary, multiple employees can be solving your issue or request. 
magelan.kalinkacapital.ee system will automatically identify you upon your next visit. You can monitor the status of your request in online mode - who has accepted it, what is the answer, how and in what time period your request will be executed. Easy, effective, fast!
Your message will be delivered to qualified employee. System will automatically alerts one of the administrators about your issue - financial issues will be sent to accounting, tech. issues - in tech. support, the rest - in sales department. 
 
Attention: all requests, sent through "ServiceDesk", are executed from 1 to 24 hours on weekdays!

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